Frequently Asked Questions

  1. When will my credit card be charged?

    Credit cards are charged at the time of placing the order. You will receive a notification by e-mail that the payment was approved. At that point, the fulfillment process will begin.

  2. I forgot my account password. How do I retrieve it?

    If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Login page or during the checkout process while placing a new order.

  3. What is your return policy?

    Our return policy is available on the Terms & Conditions agreement.

  4. How do I contact you?

    Our contact information is provided on our Contact Us page.

  5. How do I get a special order item?

    Special Orders are items we do not carry in stock and are ordered as needed. Accordingly, the lead time will range from 8 - 12 weeks for the item to arrive. To order, simply add the item to your cart and proceed to payment when you are finished shopping. Please be aware Special Order items are non-returnable. If you have any further questions or concerns regarding a special order item, please don't hesitate to contact us directly.

  6. How are items drop shipped?

    Drop ship items are not carried in stock by Glacier Tanks, and are shipped directly from our vendor's location. As a result, these items will arrive separately from the rest of your order; are not eligible for express shipping; may take longer to process (5-10 business days); and may not be in stock by the vendor. Please be aware that Drop Ship items are non-returnable.

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